I hope that you will find the answers to any questions you may have here, but if I have missed anything out please visit the Contact Us page.
What payment methods do you accept?
Paypal is the easiest method of paying for your order. The shopping cart will take you to the secure Paypal site automatically. You can make your payment using most credit and debit cards, and you do not need a Paypal account. I also accept payments by cheque, and orders paid for in this way will be dispatched the same day the cheque clears, and by credit card over the telephone.
Who do I make cheques payable to?
Please make cheques payable to 'Daisychain Designs' and send them to Daisychain Designs, 26 Halstead Road, Southampton, Hampshire, SO18 2PR.
What are your shipping costs?
My postage and packing cost to anywhere in the UK is £2.00 (£4.00 on international orders) or free if you spend £50 or more. Please ensure that you choose the free shipping option to receive this benefit! UK orders will be sent by Special Delivery and international orders by Airsure.
What is your dispatch time?
Paypal orders are sent within 3 working days, usually within 24 hours of purchase. Orders paid for by cheque will be dispatched as soon as the cheque clears.
Can I insure my order during delivery?
All orders are insured as UK orders are sent by Special Delivery and international by Airsure. UK Special Delivery orders that are received before 10am Monday-Friday will also have a next-day delivery (orders paid for by cheque will be dispatched as soon as the cheque clears.
Can I have next day delivery?
I always keep a stock of my most popular items of jewellery and will always do my best to send orders the same day if received before 10am Monday-Friday. Please note, however, that extra time is required for alterations and made-to-order items. You are welcome to contact me to if you require more urgent delivery for tha last minute present! Remember that I can always sent items gift wrapped and with a message straight to the recipient.
How should I care for my jewellery?
Silver tarnishes naturally. The best way to help prevent tarnishing store silver jewellery in air tight plastic bags in a cool, dry environment. You can also buy anti-tarnish strips – Lakeland sell some. Tarnish can be removed using a silver cleaning cloth but please be careful not to polish the beads on your jewellery.
Lampwork beads are carefully made and strengthened but all glass can vulnerable if hit against something hard or exposed to extreme changes of temperature.
How do I organise a commission?
I love the challenge of commissions! Please contact me to discuss any requirements you have and I will do my very best to create a piece of jewellery just for you.
How do I organise a jewellery party?
Please contact me to discuss your requirements and dates.
